Terms & Conditions

Service Agreement

The following terms and conditions govern all services provided by Felicita Holdings Ltd., operating as A-Z Handyman. By engaging our services, you agree to these terms.

Service Agreement

When engaging our services, you acknowledge and agree to the following terms: • Service requests must be clearly defined in writing • Pricing is determined based on scope of work • We reserve the right to adjust estimates if project scope changes • Emergency service rates apply outside regular business hours • Minimum service charges may apply • Cancellations require 24-hour notice to avoid charges

Warranties & Guarantees

Our commitment to quality includes: • 90-day warranty on workmanship • Manufacturer warranties on installed products • Satisfaction guarantee on completed work • Professional-grade materials and equipment • Licensed and insured service providers • Compliance with local building codes and regulations

Payment Terms

Our payment policies include: • Deposits may be required for large projects • Payment is due upon service completion • We accept major credit cards and e-transfers • Interest charges apply on overdue accounts • Special financing available for major renovations • Transparent pricing with no hidden fees

Scheduling & Access

To ensure efficient service delivery: • Provide clear access to work areas • Secure permits when required • Allow reasonable time for project completion • Communicate special access requirements • Respect agreed-upon scheduling windows • Notify us promptly of any scheduling conflicts

Property Protection

We take extensive measures to protect your property: • Comprehensive insurance coverage • Protective materials for floors and furniture • Careful handling of personal property • Thorough cleanup after service completion • Documentation of pre-existing conditions • Immediate reporting of any incidents

Service Limitations

Please note the following service limitations: • Hazardous materials handling requires special arrangements • Some repairs may require specialist contractors • Weather conditions may affect outdoor services • Access restrictions may limit service options • Code compliance may restrict certain modifications • Safety concerns may delay or prevent service

Professional Standards

A-Z Handyman maintains the highest professional standards in the industry. We are:

  • • Fully licensed and insured
  • • WorkSafeBC compliant
  • • Committed to ongoing professional development
  • • Adherent to all local building codes and regulations
  • • Dedicated to exceptional customer service

Questions About Our Terms?

Our team is here to help clarify any aspects of our terms and conditions.

Felicita Holdings Ltd. (d.b.a. A-Z Handyman)

1217 Howe St. Vancouver, BC V6Z 1R3

Last Updated: February 4, 2025